Terms & Conditions
1.Taxes and duties
Prices on our website do not include 21% VAT*. If you have a VAT number, the VAT 21% will not be added. You can check if your VAT number is valid here . VAT will not be applied if order will be delivered outside of the European Union.
If you are located in Spain, you will have to pay 21% VAT anyway.
*VAT registration number, is the unique number that identifies a taxable person (business) or non-taxable legal entity that is registered for VAT.
After a shipping company accepts a package, DPI Cosmetology is not responsible for any damage or loss. However, special care will be taken to protect fragile objects or keep them cold if needed.
For this reason you can insure your package, you can ask our manager to calculate the exact insurance amount by e-mail [email protected]
If you do not insure your package, each 1 kg of the package will be insured with 10€ by default.
3.Lost parcels & delayed shipments
The maximum delivery time within the EU is thirty (30) working days, as established by European law. However, it is very unusual that an express delivery will take more than 1-3 working days in Europe. If a package is delayed or miss a scan we will start investigation with logistic company, but we cannot resend or refund a package unless thirty (30) working days has passed for the EU.
4.Packages which have been suspended in custom duties
Please note it is the responsibility of the importer (customer) to know the rules and regulations of a country where his package is being delivered to. If a package has been stopped on customs border control we advise you to contact your local customs office and either try to have the package released, or reject it and resend to us. Once we receive the returned package we will refund the value of the products. Please note we only make a refund if we receive the returned package – we do not take responsibility of seized goods.
Please take into account that our company does not take any responsibility in case of any problems on customs border outside of EU. Even though, we will send any additional documentation if necessary.
If you would like to return any product, please notify us within 14 days after receiving it.
Please note, Product can be returned only under one of the following conditions:
- The product contains manufacturing defects
- We send you the wrong product
In this case you will be offered either replacement or 100% refund. Your refund will be processed via the same method of payment originally used for the purchase.
In the event that any of the above conditions apply; please contact us by email [email protected] or call our customer service by +34 698 517 347 and we will resolve the situation and arrange a pick-up of the goods for return.
No returns will be accepted after 14 days.
Your refund will be issued to the original credit card or bank account used for payment of your order. Shipping costs not caused by our mistake are not refundable.
Please note that refunds can take up to 29 working days to show on your account due to varying processing times between payment providers. Contact your bank if you need to speed up the process.
We are not working with TaxFree service
- If you have a promo code you can apply it in the cart (Promo Code section)
- We offer special wholesale price (starting from 5 pieces of the same product, contact managers for more info)
- 5% discount for the first order
Please note that these promotions cannot be combined with any other sale, promotion, discount, code, coupon and/or offer.
You have 4 options to pay for your order:
- Cash payment (Pay at our office in Madrid)
- Bank transfer (Pay directly to our company’s bank account) Please take into account that international bank transfer might take 3-5 working days, around Spain 1-2 working days. Bank details for a bank transfer will be given by our manager after you send us your documents (proving that you’re a cosmetologist/doctor/clinic/wholesaler)
- Payment online by card (If you would like to pay online please request a link from our manager and he will send it to you) Please take into account that if your order is more than 1,500 euro you will be charged 1% commission. If you pay with credit card outside of EU you will also be charged 2% commission for online payment.
- PayPal (Please take into account that this service takes 5% commission). If you would like to pay by PayPal you have to send us your PayPal account and we will request a payment from you there. Payment without commission as a friend or family member cannot be accepted.
Shipping and Delivery
All orders are shipped with FedEx, UPS, DHL and with other delivery services.
Shipment throughout Spain is delivered by DHL with costs 7€. Delivery time requires 1-2 working days. To the rest of Europe we ship with FedEx or UPS.
- Economy delivery takes from 3 to 5 working days. Within the EU price is about 25 €. Prices may vary depending on the weight of the package and your postal code.
- Express delivery takes from 24 to 48 hours. Within the EU price from 40€. Prices may vary depending on the weight of the package and your postal code.
We will send you tracking number after sending your order.
We offer free economy delivery for orders above 1000 EUR around Spain (except wholesale orders) and above 2500 EUR around EU (except wholesale orders). IVA not included.
Please take into account that prices for delivery depend on the weight of the package and your delivery address postal code. If you want to check the exact price for your order please contact with our manager +34698517347 by whatsapp/viber or by email [email protected]